Frequently Asked Questions
-
Each Pawsify product page includes detailed descriptions, size guides, and use case information to help you choose. Our products are designed for cats, dogs, and small animals like rabbits. If you're unsure, email us at info@pawsifypets.com and we'll help you pick the perfect match.
-
Yes! All Pawsify products are made from pet-safe, non-toxic materials. Our harnesses use 1050D ballistic nylon, and our beds and mats use certified non-toxic fabrics and gel fills.
-
Each product comes with clear instructions. For harnesses, adjust all straps for a snug fit. For beds and mats, simply place in your pet's favourite spot. For feeders and toys, follow the quick-start guide included in the box. Full guides are also available on our blog at pawsifypets.com.
-
We offer free shipping on all orders across Canada, USA. and International. Orders are processed in 1–3 business days and delivered within 6–12 business days.
-
Returns are conditional: request within 30 days of receipt; item must be unworn/unused with tags and original packaging. Contact us first to arrange your return. For change-of-mind or wrong-size returns, you cover the return shipping; we cover it for damaged, defective, or wrong items. See our Refund Policy.
-
Most Pawsify products are easy to clean. Harnesses can be wiped with a damp cloth. Pet beds have removable, machine-washable cushions. Cooling mats can be wiped clean with a damp cloth.