Refunds & Returns

Refunds & Returns Policy

At Pawsify, we want to ensure that you and your pet have a satisfactory shopping experience. We understand that returns may sometimes be necessary, and we have established the following guidelines to make the process as smooth as possible.

1. Return Period

We offer a 30-day return window from the date of delivery. If 30 days have elapsed since your order was delivered, we regret to inform you that we cannot offer a refund or exchange.

2. Eligibility Criteria

To ensure a successful return, the item must meet the following standards:

• Unused and Undamaged: The item must be in its original, unused condition. It should not show any signs of wear, pet hair, or alteration.

• Original Packaging: The item must be returned in its original packaging (or similar protective packaging) to prevent damage during transit.

• Exclusions: For health and safety reasons, we cannot accept returns on gift cards, personalized items, or pet hygiene products (such as opened treats or grooming tools).

3. Return Process

If you wish to initiate a return, kindly follow these steps:

1. Request Authorization: Contact our support team at info@pawsifypets.com. Please provide your order number and the reason for the return.

2. Instructions: Once we review your request, we will send you a Return Authorization via email with the specific address for your return shipment.

3. Secure Packaging: Pack the item securely and clearly include your Order Number inside the package so we can identify your return.

4. Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets our eligibility criteria.

• Approval: Once approved, your refund will be processed back to your original method of payment within 5–7 business days.

• Bank Processing: Please note that depending on your financial institution, it may take an additional 2–5 business days for the refund to reflect in your account.

5. Exchanges

The fastest way to ensure you get what you need is to return the item you have for a refund, and once the return is accepted, make a separate purchase for the new item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@pawsifypets.com. To expedite your claim, please include photos of the damaged item and the packaging. We will evaluate the issue and arrange for a replacement or a full refund at no extra cost to you.