Canine Cap Companion to keep your pet warm and cozy

Thank you for shopping with us. Below is our shipping policy to ensure transparency and manage expectations.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, and select international countries.

Processing Time
Processing Time All orders require 1-3 business days processing time before shipment, regardless of shipping method selected.

Delivery Options & Timeframes

 United States:

• Standard Shipping: 8-12 days total (FREE)
• Express Shipping: 1-3 days when available through our US warehouses ($5.99)

Canada:

• Standard Shipping: 11-15 days total (includes processing + transit time)

International:

• Delivery times vary by destination country
• Most international orders: 10-15 days average

Express Shipping Availability Express shipping depends on product availability in our US warehouses. If your product isn't stocked in our US facilities, your order will automatically use our standard fulfillment method regardless of shipping option selected.

Shipping Cost Structure Shipping costs are calculated per product based on weight and destination. Multiple products may ship separately with individual tracking numbers.

Express Shipping Refund Policy If you paid for express shipping but your product ships via standard method due to warehouse availability, we offer:

• Partial refund of express shipping fee
• Store credit for future purchases
• Discount code as goodwill gesture

Important Notes

• Delivery times may increase during holiday seasons (Q4)
• All timeframes include processing + shipping time
• Products may ship from different warehouses based on availability
• Tracking information provided for all orders

Shipping times are estimates and may vary due to customs clearance or carrier delays.

Split Shipments

If your order contains multiple items, they may arrive in separate packages and on different dates. This allows us to speed up delivery by using multiple fulfillment locations.

Tracking Information

Once your order is shipped, you will receive an email with tracking information. Please allow a few business days for tracking updates to appear.

Delays and Responsibilities

We are not responsible for delays caused by:
• Incorrect or incomplete shipping addresses provided by the customer
• Customs clearance procedures in your country
• Carrier or postal service disruptions
• Natural disasters or weather-related issues

Undeliverable Orders

Please ensure your address is complete and accurate at the time of order. If a package is returned to us due to an incorrect address or delivery failure, you may be charged for reshipping.

Lost or Missing Packages

If your order has not arrived within 30 business days of the shipping date, please contact us immediately so we can assist with a resolution. Claims made after this time may not be eligible for support.

Customs Fees

International orders may be subject to customs duties or taxes depending on your local regulations. Any additional charges are the responsibility of the customer.

At Pawsify Pets, your satisfaction is very important to us. Please read our refund and return policy carefully before placing an order.

Returns

We do not accept returns or exchanges unless an item arrives damaged, defective, or significantly different from what was described.

To be eligible for a replacement or refund:

• You must contact us within 7 days of delivery

• The item must be unused and in the same condition you received it

• You must provide clear photo or video evidence of the issue

We reserve the right to decline any claims submitted after 7 days or without sufficient proof.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as ordered:

1. Email us at pawsify1@gmail.com within 7 days of receiving your order.

2. Include your order number and clear photos or video of the issue.

3. Once reviewed and approved, we will send a replacement or issue a full refund.

Non-Returnable Situations

We do not offer refunds or replacements in the following cases:

• You changed your mind after ordering

• The shipping address provided was incorrect or incomplete

• The order is still in transit and within the estimated delivery window

• The product arrived later than expected due to shipping delays out of our control

Lost or Stuck Packages

If your order has not arrived within 30 business days of the shipping date, please contact us at pawsify1@gmail.com. We will investigate and provide a resolution (replacement or refund) if the package is confirmed lost.

Order Cancellations

Orders cannot be changed or cancelled once they are placed, as they are processed quickly to ensure timely delivery.

Refunds (If Approved)

If a refund is approved:

• It will be processed back to your original payment method

• It may take 5–10 business days to appear, depending on your bank or payment provider

Contact

If you have any questions or need help with your order, please contact us at:
📧 pawsify1@gmail.com

We’re here to help!